KinoIQ Clinical · Help
Support
Need help with KinoIQ Clinical? Email us at [email protected] and a member of the KinoIQ team will get back to you.
Contact Support
To help us resolve your issue quickly, please include:
- The email address you use to sign in to KinoIQ Clinical
- Your iPhone or iPad model and iOS version
- The app version (tap Contact Support in the app's Settings to pre-fill it)
- What you were doing when the problem occurred, and any error message you saw
Patient Data
Do not include patient names, dates of birth, videos, screenshots of reports, or any other protected health information (PHI) in support emails. Email is not a secure channel for patient data. If an issue concerns a specific session, describe it by date and movement type instead, and we will follow up on how to investigate it safely.
Recording & Results
Most capture issues come from camera placement, lighting, or the subject leaving the frame. In the app, open Settings → Help for Recording Guidelines (environment and three-view setup) and Capture tips (movement-specific cues). If an analysis fails or a result looks wrong after following the guidelines, email support with the session date and movement.
Subscriptions & Billing
Subscriptions are purchased and billed through Apple. To change or cancel, open Settings → Manage Subscription in the app, or go to your Apple ID subscription settings on your device. If you reinstall the app or switch devices, use Settings → Restore Purchases. Refund requests are handled by Apple at reportaproblem.apple.com.
Account & Deletion
You can delete your account at any time from within the app: Settings → Delete Account. If you cannot sign in, or need help with practice ownership or team access, email [email protected] from the address associated with your account. See the Privacy Policy for details on what data is retained.
Other Inquiries
For Business Associate Agreements (BAAs), Enterprise plans, partnerships, or investment inquiries, contact [email protected].
See also
Terms of Service →